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The Role of E-Learning in Improving the Quality of Public Services Skills of Locanistrict Government Officials
Content Language : English
Vol 5 No 1 (2011) Acceleration and Improvement of the Quality and Quantity of Education Through the Provision of ODL Programs in SEA Countries
Meita Istianda - Universitas Terbuka
Made Yudhi Setiani - Universitas Terbuka
Yudith Alexanderina Frans - Universitas Terbuka
Abstract
Since the implementation of decentralization, the quality of public services in Indonesia has not been improving. In this sense, people still face illegal pratices and inefficiency in governmental bureaucracy. The government has tried to resolve the problems by designing faster, cheaper and more transparent services in public services based on ICf or e-government. However, the implementation of c-government had not worked as expected. This is because the lack of competencies or skills of human resources in managing e-government. To handle such problems, based on President Instruction (INPRES) Number 312003, the government tried to improve all of the government staffs quality, and encourage them to utilize the distance learning system through e-learning.
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